1. Introduction

This Shipping & Delivery Policy outlines how PrimeSkill Fashion Hub Ltd processes, ships, and delivers orders placed through our website.

We are committed to ensuring timely, secure, and reliable delivery of our ready-to-wear Boubou garments to our customers.

2. Shipping Coverage

We offer shipping services to:

  • Locations across Nigeria (nationwide delivery)
  • International destinations (where applicable)

Certain remote or restricted areas may not be serviceable. In such cases, customers will be notified accordingly.

3. Order Processing Time

  • Orders are processed within 1 to 3 business days after payment confirmation
  • Orders are not processed on weekends or public holidays

Processing delays may occur during:

  • High-demand seasons
  • Promotional sales or special campaigns

4. Shipping Methods

We offer the following delivery options:

  • Standard delivery
  • Express delivery (where available)

We partner with trusted logistics providers to ensure safe and efficient delivery.

5. Estimated Delivery Time

  • Domestic (Nigeria): 3 to 7 business days
  • International: 7 to 15 business days

Please note:
Delivery timelines are estimates and may vary based on location and external factors.

6. Shipping Charges

Shipping fees are calculated based on:

  • Delivery location
  • Order value
  • Selected shipping method

We may offer free shipping on orders above a specified amount, subject to promotional conditions.

7. Order Tracking

Once your order is shipped:

  • A tracking ID will be sent via email or SMS
  • You can track your order through the courier partner’s website

8. Delivery Process

  • Orders are delivered to the address provided during checkout
  • Customers are responsible for ensuring accurate and complete shipping details

If delivery attempts fail:

  • Re-delivery may be attempted
  • Additional charges may apply

9. Delays & Exceptions

Delivery delays may occur due to:

  • Weather conditions
  • Logistics disruptions
  • High order volumes
  • Customs clearance (for international shipments)

We are not liable for delays caused by circumstances beyond our control.

10. Risk & Ownership

  • Ownership and risk transfer to the customer upon successful delivery
  • Once a package is marked as delivered, we are not responsible for loss or theft

11. Damaged or Lost Shipments

If your order arrives damaged or is lost:

  • Report the issue within 24 to 48 hours of delivery
  • Provide supporting evidence such as photos or videos

We will investigate and take appropriate action based on the findings.

12. Incorrect Address Disclaimer

  • Orders are shipped to the address provided by the customer
  • We are not responsible for delivery issues caused by incorrect or incomplete addresses

If re-shipping is required, additional charges may apply.

13. International Shipping (If Applicable)

For international orders:

  • Customers are responsible for customs duties and import taxes
  • Delivery timelines may vary depending on the destination country and customs procedures

14. Fashion eCommerce-Specific Notes

  • Garments are carefully packaged to prevent damage during transit
  • Minor creases due to packaging are normal
  • Customers may need to lightly iron or steam garments after delivery

15. Bulk Orders Shipping

  • Bulk or wholesale orders may have longer processing and delivery timelines
  • Additional logistics charges may apply depending on order size and destination

16. Force Majeure

We are not liable for delays or failure in delivery caused by events beyond our control, including:

  • Natural disasters
  • Strikes or labor disputes
  • Government restrictions
  • Pandemic-related disruptions

17. Policy Updates

We reserve the right to update or modify this Shipping & Delivery Policy at any time.

Changes will take effect immediately upon posting on the website.

18. Contact Us

For any shipping or delivery-related inquiries, please contact:

Email: support@primeskillfashionhub.com
Address: 5, KOSO CRESCENT, GALADIMA DUTSE ROAD, DAWAKI, ABUJA, FCT, NIGERIA

This Shipping & Delivery Policy ensures transparency, reliability, and a smooth delivery experience for all customers of PrimeSkill Fashion Hub Ltd.