1. Introduction

This Refund, Return & Cancellation Policy outlines the conditions under which customers of PrimeSkill Fashion Hub Ltd may request returns, refunds, exchanges, or order cancellations.

This policy applies to all purchases made through our website and is designed to ensure customer satisfaction while maintaining fair and transparent business practices.

2. Eligibility for Returns

You may be eligible to return an item if the following conditions are met:

  • The item is unused, unworn, and unwashed
  • Original tags and packaging are intact
  • The product is in its original condition
  • A return request is initiated within 7 to 14 days of delivery

Returns that do not meet these conditions may be rejected.

3. Non-Returnable Items

The following items are not eligible for return:

  • Worn or used garments
  • Items without original tags or packaging
  • Discounted, promotional, or clearance items
  • Customized or altered Boubou garments (if applicable)
  • Items damaged due to customer misuse

4. Valid Reasons for Return

Returns will only be accepted under the following circumstances:

  • The product is defective or damaged upon delivery
  • An incorrect item was delivered
  • The wrong size was sent due to company error

5. Size & Fit Disclaimer (Fashion-Specific)

Customers are strongly advised to review the size guide before placing an order.

Please note:

  • Fit may vary depending on body type and styling preferences
  • Returns are not accepted for personal fit issues or style expectations

We recommend carefully reading product descriptions before purchase.

6. Color & Design Variation Disclaimer

Slight variations in color and design may occur due to:

  • Lighting conditions during photography
  • Screen resolution and display settings
  • Fabric pattern differences

These variations are not considered defects and are not valid reasons for return.

7. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team with your order details
  2. Provide proof of issue (images or videos, if required)
  3. Wait for return approval from our team
  4. Ship the item back to the provided return address

Important:
Returns sent without prior approval may be rejected.

8. Return Shipping

  • Customers are responsible for return shipping costs
  • If the return is due to a defective product or company error, we may cover the shipping cost

We are not responsible for items lost or damaged during return transit.

9. Refund Policy

Once the returned item is received and inspected:

  • Refunds will be processed to the original payment method or issued as store credit
  • Processing time is typically 5 to 10 business days

Refunds may be delayed depending on your payment provider.

10. Partial Refunds (If Applicable)

Partial refunds may be issued if:

  • The item is returned in a damaged condition
  • Original packaging or tags are missing

The refunded amount will be adjusted based on the condition of the returned item.

11. Exchange Policy

We offer exchanges under the following conditions:

  • Size exchange (subject to product availability)
  • Replacement for defective or damaged items

Exchanges will only be processed after return approval and receipt of the original item.

12. Cancellation Policy

  • Orders can be canceled only before dispatch
  • Once the order has been shipped, cancellation is not allowed

If a cancellation request is approved, the refund will be processed accordingly.

13. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank or payment provider
  • Contact your payment provider for updates
  • Reach out to our support team if the issue persists

14. Fraud Prevention & Abuse

To maintain fair usage:

  • We reserve the right to reject repeated or suspicious return requests
  • Accounts involved in fraudulent or abusive activities may be restricted or blocked

15. Fashion eCommerce-Specific Compliance

Returned garments must meet hygiene and quality standards.

Items must not show signs of:

  • Perfume or odor
  • Stains or marks
  • Alterations or damage

We reserve the final decision on all return eligibility assessments.

16. Special Conditions for Bulk Orders

  • Bulk or wholesale orders may not be eligible for returns or refunds
  • Such orders may be governed by separate agreements or terms

17. Policy Updates

We reserve the right to update or modify this policy at any time.

Changes will take effect immediately upon posting on the website.

18. Contact Us

For any return, refund, or cancellation inquiries, please contact:

Email: support@primeskillfashionhub.com
Address: 5, KOSO CRESCENT, GALADIMA DUTSE ROAD, DAWAKI, ABUJA, FCT, NIGERIA

This policy ensures a clear, fair, and structured process for handling returns, refunds, and cancellations while maintaining product quality and customer trust.