1. Introduction

This Account & Data Deletion Policy explains how users of PrimeSkill Fashion Hub Ltd can request the deletion of their account and personal data.

We are committed to respecting your privacy rights and ensuring that your personal information is handled in a secure and transparent manner.

2. Scope of Policy

This policy applies to:

  • Registered users with active accounts
  • Customers who have made purchases
  • Individuals whose data has been collected through:
    • Website interactions
    • Customer support communications
    • Marketing channels

3. User Rights

You have the right to:

  • Request deletion of your account
  • Request removal of your personal data
  • Withdraw consent for data processing
  • Request restriction of processing where applicable

These rights are subject to legal and regulatory requirements.

4. Account Deletion Request Process

To request account deletion, you must:

  1. Send a request via email to our support team
  2. Provide necessary account verification details
  3. Respond to any additional identity verification requests if required

Processing timeline:

  • Requests are typically completed within 7 to 15 business days

5. Data Deletion Scope

Upon successful verification and approval:

  • Your personal data will be removed from active systems
  • Data will be deleted or anonymized

This includes:

  • Account information
  • Contact details
  • Preferences and saved data
  • Order history (where legally permissible)

6. Data Retention Exceptions

Certain information may be retained even after deletion requests, including:

  • Records required for legal or tax compliance
  • Data needed for fraud prevention
  • Information required for dispute resolution

Such data will be securely stored and access will be strictly restricted.

7. Impact of Account Deletion

Once your account is deleted:

  • You will lose access to your account permanently
  • Order history, saved addresses, and wishlist will be removed
  • The account cannot be restored

You may need to create a new account for future purchases.

8. Partial Data Deletion Requests

You may request deletion of specific data instead of full account removal, such as:

  • Marketing preferences
  • Saved addresses

We will comply with such requests where technically feasible and legally permitted.

9. Marketing Data Removal

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in emails
  • Contacting our support team

This does not require full account deletion.

10. Third-Party Data Sharing

Where your data has been shared with third-party service providers:

  • We will notify them of your deletion request where applicable

However:

  • We cannot guarantee deletion from independent systems controlled by third parties

11. Security During Deletion

We implement strict security measures during the deletion process to:

  • Prevent unauthorized access
  • Protect against data breaches
  • Ensure safe and complete removal of data

12. Fraud & Abuse Prevention

We reserve the right to deny or delay deletion requests if:

  • Fraudulent activity is suspected
  • Legal obligations require data retention
  • The request cannot be properly verified

13. Fashion eCommerce-Specific Notes

Certain data related to orders may be retained temporarily for:

  • Handling returns and refunds
  • Resolving disputes or claims

Size preferences and shopping behavior data may be deleted unless required for legal purposes.

14. Policy Updates

We may update this Account & Data Deletion Policy at any time.

Changes will take effect immediately upon being published on the website.

15. Contact Us

For account or data deletion requests, please contact us:

Email: support@primeskillfashionhub.com
Address: 5, KOSO CRESCENT, GALADIMA DUTSE ROAD, DAWAKI, ABUJA, FCT, NIGERIA

This policy ensures that users have full control over their personal data while allowing us to meet legal and operational obligations responsibly.